I’ve had the app glitch on me a few times, as well. I’m using MacOS and the home version of the Brain Gauge.
There appears to be a bug that prevents a new user from completing the first test (Hardware reaction time) immediately after creating their new user profile. Luckily this one has an easy work-around: create the new account, close & restart the app, and then launch the testing session for each new user.
I’ve only had the program crash midway through a testing session once - during the TOJ assessment. The buttons on my device became unoperational and the only thing I could do was restart the app and disconnect/ reconnect the device. Having done so, however, there is no option to re-start the test where you left off. I’ve now begun restarting my computer, reconnecting my device, and then launching the app before every testing session just to be on the safe side.
Strangely, I’ve also noticed that both buttons on my device become harder to press whenever I am completing the TOJ assessment. It’s a somewhat subtle difference but one that I’ve noticed increasingly since my device crashed during its TOJ assessment.
I’ll pass these observations along to the support team, of course, but thought it might be helpful for other users to get a sense for potentially recurring issues on this forum.